Welcome to SiteHarbour
SiteHarbour, operated by NOVUS ANALYTICS PRIVATE LIMITED (referred to as “SiteHarbour,” “we,” “us,” or “our”), is delighted to welcome you (referred to as “you” or “your”) as our valued customer. By agreeing to these Terms of Service (ToS), we aim to fulfill your expectations and provide the products and services specified in your Order Form (collectively referred to as the “Services” and each as a “Service”) as outlined in this Agreement. The Effective Date is the date when we accept an Order Form for a specific Service. The initial term for the provision of Services is also specified in your Order Form.
SiteHarbour and the Customer acknowledge that their contractual agreement consists of multiple components, including:
These Terms of Service (ToS)
1. The Order Form
2. Our Acceptable Use Policy (AUP), which can be found at [https://siteharbour.com/acceptable-use-policy]
3. Our Privacy Policy, available at https://siteharbour.com/privacy-policy
4. Our Service Level Agreement (SLA), is accessible at section 3.
Together, these components form the comprehensive agreement between SiteHarbour and the Customer regarding the provision of services. Both parties need to review and understand each component for a complete understanding of the contractual obligations and rights involved.
During the Term defined in this Agreement, we commit to providing you with the Services as outlined in the Agreement, on the condition that you adhere to the terms specified herein. As long as you comply with these terms, we grant you a nonexclusive, nontransferable, non-sublicensable, and revocable right to:
A. Use and access the Services.
B. Utilize the Services to offer your products or services to your customers.
We will deliver the Services by the specifications outlined on the Product Page (defined in this Agreement) effective from the Effective Date, and this provision is subject to the terms and conditions of the Agreement. We reserve the right to make non-material changes to the Services periodically, and we may replace Third Party Products with other products that offer similar functionality.
Payment Terms
You agree to pay the Fees as indicated on the Order Form throughout the Term of this Agreement. The responsibility for paying the Fees lies solely with you, and they are non-refundable.
If taxes are applicable to the use of the Services, you authorize us to include them in the Fees and agree to make the corresponding payment. However, taxes based on our income will not be added.
In case the Services include products or services from third-party providers, you agree to pay any Fees charged by these providers through us. These Fees are non-refundable and are not covered by the Guarantee mentioned below. If the Fees charged by third-party providers increase, you agree to pay the proportionate amount of the increase applicable to the Service.
Failure to make timely payments of the Fees, except for disputed fees that are later deemed valid by us, may result in the suspension or termination of the Services. Please note that in certain cases, the suspension of a Service may lead to permanent loss, such as the loss of a domain name if payment is not made. We hold no liability for such loss resulting from failure to pay the Fees. If your account is suspended due to non-payment, a reinstatement fee of $50.00 will be charged. Alternatively, if the Fees are not paid when due and not disputed in accordance with this ToS, we will charge interest at a rate of 1.5% per month or the highest rate permissible by the governing state laws. You also agree to cover our reasonable collection costs, including actual attorney’s fees. Initiating a chargeback will result in the suspension or termination of your Services.
We make reasonable efforts to ensure the accuracy of our Fees. If you believe there is an error, you must dispute it in writing before the Fee is due. Failure to timely object to any Fees will be considered conclusive evidence of their validity. Your written dispute must contain sufficient details for us to investigate. We will conduct an investigation within thirty calendar days. After this period, we will either credit your account with the disputed amount or provide a written explanation for the outstanding Fee. You have fifteen calendar days to respond with a written discussion if you believe our conclusions are incorrect. We will review your discussion within thirty calendar days. If we agree with your discussion, we will credit your account as mentioned above. Otherwise, our decision is final.
Guarantee:
We are confident that our Services will meet your needs, and to demonstrate our confidence, we offer a satisfaction guarantee (Guarantee) with the following conditions:
For Linux Shared, WordPress Hosting Services, you may terminate any Service without penalty or charge within seven days from the Service’s Effective Date if you are dissatisfied.
Please note that the Guarantee only applies to the specified Services mentioned above, and Third Party Products are not covered. For instance, domain name registrations and Plesk/cPanel licenses are non-refundable.
Set-up Fees, Discounts, and Promotional Codes:
Set-up Fees are non-refundable and not subject to the Guarantee.
We may offer discounts on the Fees for pre-payment or extended Terms. If you terminate this Agreement for any reason other than our material breach, or if we terminate it due to your violation of our AUP, you will not receive a refund.
Our Commitment to Service (SLA)
We are committed to providing reliable and uninterrupted Services. We will make commercially reasonable efforts to ensure that our Services, which are under our control, are available 99.9% of the time during each monthly billing cycle. However, if we fail to meet this service level, we offer the following SLA credits:
For uptime between 97% and 99%: 1 day’s worth of service charges will be credited to your account.
For uptime between 95% and 96.99%: 2 days’ worth of service charges will be credited to your account.
For uptime between 90% and 94.99%: 5 days’ worth of service charges will be credited to your account.
Please note that our SLA does not apply to downtime caused by your actions, issues with our upstream bandwidth providers, or any third-party products included in our Services.
If we provide SLA credits to you, they will be applied as offsets against future Fees. The SLA credits cannot exceed the total Fees owed by you for the specific Service in a given month. Additionally, SLA credits cannot be combined, carried over to the following month, traded, transferred, or sold.
Our SLA represents your exclusive and sole remedy for any defects or issues with the Service.
How we will provide the Services to you
Upon completion of the Order Form, you have chosen the Services that we will provide to you. The details of these Services can be found on our website’s product description pages at www.siteharbour.com (Product Pages). We commit to delivering the Services as described on the Product Pages at the time of confirming your Order Form, throughout the agreed Term. However, we reserve the right to make minor, non-material changes to the Product Pages and the Services during the Term, as long as such changes do not significantly affect your ability to use the Services. Any substantial changes to the Product Pages will only apply when your Term is renewed.
Our Services are designed for individuals and entities with experience in utilizing Internet infrastructure services. By agreeing to these terms, you confirm that you possess the necessary knowledge to use the Services without requiring our support. Any assistance we provide will be based on the Service’s failure to function as described in the Product Description. The information and data you upload to our Services or transmit through them must be server ready. This means that we are not obligated to manipulate or validate this information and data. If we agree to assist you in making your information or data server ready, you agree to pay our hourly charges, which will be added to the Fees. However, we retain the right to reject such material at any time, even if it was previously placed on the Services. Rejection of material does not entitle you to terminate this Agreement.
In the event that we or our data center operator need to engage in “hands-on” labor to make the Services available due to an error on your part, you agree to pay our hourly fee or any charges imposed by our data center provider. These charges will be added to the Fee, and you agree to settle them.
You consent to us conducting investigations into your use of our Services, as well as the use of the Services by those who access them through you, to ensure compliance with this Agreement and applicable laws. You agree to cooperate with us during such investigations at your own expense. If, based on our investigation, we determine that you or your customers (End Users) have violated this Agreement or the law, you will be responsible for all costs associated with the investigation. You further agree that we may debit the payment method we have on file for you to cover these charges.
If a third party conducts an audit of our Services, you agree to reasonably cooperate with the audit by providing copies of relevant licenses, among other necessary cooperation.
You are prohibited from using the Services in any situation where a failure or malfunction of the Services could potentially cause death, serious bodily injury, or physical and environmental damage. For example, the Services may not be used in connection with aircraft or other mass transportation modes, nuclear or chemical facilities, or Class III medical devices under the Federal Food, Drug, and Cosmetic Act.
When interacting with us, including during the Order Form process, you agree to provide accurate information. You understand and acknowledge that we rely on this information to provide the Services to you. We are not liable for any interruptions in the Service resulting from your failure to provide accurate or updated information. The individual or entity listed in our records as the customer will be considered the owner of the account, and we may take action based on the instructions of this individual. The account and our Services cannot be used by individuals under the age of eighteen or residents of Iran, Syria, North Korea, Sudan, or Cuba.
We believe that the descriptions provided on our Product Pages accurately represent the Services we offer. However, termination of the Services without penalty is only allowed if the Product Descriptions are significantly inaccurate.
Our Services may have certain limits or caps on their usage, which are clearly outlined in the Product Descriptions. If you exceed these limits, your usage of the Services may be restricted, and additional fees may apply. By using our Services, you explicitly agree to abide by these limits.
You are responsible for ensuring that you have the necessary equipment to access and use the Services. Unless stated otherwise in an Order Form, we do not guarantee compatibility between your equipment and our Services, nor do we guarantee uninterrupted access to the public Internet when using our Services.
If you have chosen “backup services” on your Order Form, please note that they are provided on a best-effort basis and should be considered as a supplement to your own backup plans. It’s important to acknowledge that our backup services may not capture all data. In the event that you request us to restore material from the backup, it will be a bare metal restore, requiring you to recreate any functionality that was available from the previous deployment of that data on our servers. The costs associated with creating this functionality will be your responsibility. We hold no liability for loss, damage, integrity, usability, accessibility, or destruction of any data, except in cases of our gross negligence or willful misconduct.
The IP addresses assigned to you remain our property, and you do not have ownership rights over them. We reserve the right to assign new IP addresses to you at any time.
Certain types of websites may consume more than 10% of our system resources, such as multiple domains residing at a single IP address, domains with archives or galleries (e.g., .gif, .jpg, .exe, .zip, .tar), and domain accounts offering download files. While we do not prohibit the presence of such files on your website, if they exceed 10% or more of our system resources at any given time, we will contact you to resolve the issue.
All our plans come with a monthly bandwidth limit. If your bandwidth usage exceeds the allocated limit, additional charges will apply.
We may allow certain programs to run continuously in the background, but this is assessed on a case-by-case basis. Depending on the system resources used and operational maintenance required, an additional charge will be incurred.
CAUTION: To prevent undue strain on the server, SiteHarbour allows Cron jobs or schedulers to run a maximum of three times a day. If you have a special requirement to run Cron jobs or schedulers more than three times a day, please contact us at support@siteharbour.com with justifiable reasons.
Term and Termination
The initial term for the provision of the Services is specified in the Order Form. If the Order Form or Product Page does not specify a term, it will be considered as one year. On each anniversary of the initial term and subsequent anniversaries, the term will automatically renew for periods equal to the length of the initial term (referred to as a “Term”).
You have the right to terminate the Services at any time before the end of the Term by providing written notice of termination. We will acknowledge your termination notice within five business days. Failure to receive an acknowledgment from us means that the Services mentioned in your notice will not be terminated. If you terminate the Services before the end of a Term, you will be charged all the Fees that would have been applicable if you had completed the entire Term. If you provide us with notice of non-renewal at least thirty days prior to the end of a Term, and the notice is acknowledged as described in this Terms of Service, the Services will be terminated as specified in your notice.
Either party has the right to terminate the Services in the event of a material breach by providing written notice to the other party. The notice must include sufficient information for the breaching party to attempt to rectify the breach and allow a two-day period for initiating the cure. If the breaching party fails to begin the cure within the given two-day period, the Services mentioned in the notice of breach will be terminated. Services not affected by the alleged material breach will continue to be governed by this Agreement.
If we notify you of a violation of our Acceptable Use Policy (AUP Notice), and you fail to rectify the violation within the specified period in the AUP Notice, we may terminate the affected Services or terminate the entire Agreement. You will remain responsible for any outstanding Fees up to the termination date, including the remaining balance of Fees for the rest of the Term. If we suspend the Services while you are in compliance with the AUP Notice, a reinstatement Fee may apply as outlined in Section 2(e).
Upon termination, all licenses granted to you under the Agreement will cease. It is your responsibility to ensure a smooth transition to another service provider, including tasks such as email migration and DNS reconfiguration, before the termination date. Following termination, we are not obligated to maintain any of your data that remains on our network.
You are prohibited from using the Services in a manner that jeopardizes (i) our ability to provide services to other customers or (ii) the stability of our network. If we determine that you have used the Services in such a manner, we reserve the right to restrict your usage to minimize these effects. After limiting your usage, we will provide written notification with steps you can take to mitigate the impact. If you do not comply with these steps, we reserve the right to impose permanent restrictions or limitations on your use of the Services.
Security is a Shared Responsibility
We both acknowledge that no Internet infrastructure service can guarantee 100% security. As the service provider, we agree to implement industry-standard measures to secure the network used to provide the Services to you. We further agree to patch any software and hardware under our administration within seven business days of determining that the patch will not have an adverse effect on our network.
As the customer, you agree to apply patches, updates, and upgrades to the software and services under your administration. You also agree to observe appropriate security precautions regarding passwords and other login credentials. This includes but is not limited to, patching any announced security holes within seven calendar days of the licensor’s deployment of a patch.
If you fail to apply a patch or remedy a security hole within the specified time period, we reserve the right to do so on your behalf at your expense. The cost of such actions may be added to the Fee.
In the event that our network has been accessed in an unauthorized manner (a “Security Breach”), we agree to provide you with written notice within one day of our determination. This Security Breach notice will contain the information we have gathered up to that point. We also agree to provide you with periodic updates, no less than once every twenty-four hours, until we confirm that the Security Breach has been remediated. However, you acknowledge that the information contained in our Security Breach notification is preliminary, unconfirmed, and may later be determined to be untrue. We assume no liability to you or any third parties for any reliance placed on this information. Providing you with the Security Breach notice is our sole responsibility in the event of a Security Breach.
We Each Support The Use of the Services
We both acknowledge that the Services are designed to operate based on the typical usage patterns of our customers. While we do not offer professional services to customize the Services according to your specific needs, we provide Support in the form of a knowledge base, forums, chat, and limited telephone assistance. Our Support is intended to complement your existing knowledge. However, if your use of Support indicates a lack of sufficient knowledge to use the Services effectively, we reserve the right to limit your access to Support. Please note that you may need to acquire additional equipment to ensure the proper operation of the Services, and your existing equipment must be appropriately configured to connect to and receive the Services.
Certain aspects of the Services may be provided by third parties, and support for these components may be handled by those third parties. We are not liable for any issues related to their support or any difficulties you may encounter in using the Services due to deficiencies in that support. You agree to cooperate with our investigation of outages, security problems, breaches of this Agreement, or disputes involving you or an entity utilizing the Services through your account.
We Have Obligations to Each Other
Our Warranties to You: We warrant and represent to you that (i) we possess the necessary power, authority, and legal right to enter into this Agreement, and (ii) we have the capability and authority to fulfill our obligations under this Agreement, including all provisions incorporated within it.
Your Warranties to Us: You warrant and represent to us that: (i) you have the power, authority, and legal right to enter into this Agreement, (ii) you possess the power, authority, and legal right to fulfill your obligations under this Agreement, including all incorporated provisions, (iii) in entering into and performing this Agreement, you will not violate any applicable laws and regulations. Specifically, you affirm that you hold the complete rights, title, and interest to, or possess appropriate licenses for, all materials provided to us or accessed and transmitted using the Services. Furthermore, you confirm that any entities utilizing the Services through your account possess these rights as well. (iv) You agree to maintain backup copies of your data, even if you have purchased “backup” services from us. (v) You agree to incorporate the terms of our Acceptable Use Policy (AUP) and Privacy Policy into your agreements with End Users and ensure their compliance.
Prohibited Actions: You shall not copy, transfer, reverse engineer, disassemble, decompile, create derivative works of, or, except as explicitly permitted in the Agreement, grant third parties access to the Services. You shall also refrain from removing any proprietary notices or labels that indicate ownership rights or contain usage restrictions. Additionally, you shall not attempt or facilitate any interference with the Services.
Our Liability is Limited
Other than as specified in the section titled “Our Warranties to You,” we do not provide any additional warranties, and expressly disclaim any implied warranties. Specifically, we make no warranties regarding the materials posted on our FAQ, support, or other self-help websites. Your use of this information is undertaken at your own risk.
Except as required by law, your use of the website and services is entirely at your discretion and risk. The services are provided “As-is” and “With all faults,” and except as expressly provided herein, we do not make any other express or implied warranties. This includes warranties of merchantability, fitness for a particular purpose, non-infringement, title, and any warranties arising from a course of dealing usage, or trade practice. Furthermore, we do not warrant that the service(s) and/or equipment will meet all of your expectations, operate flawlessly in all selected combinations, or be uninterrupted, error-free, or completely secure. No employee or agent is authorized to make any warranty on our behalf.
To the maximum extent permitted by applicable law, you agree that you will not hold us or our licensors, agents, employees, officers, or third-party vendors liable under any circumstances, including but not limited to negligence, for any indirect, incidental, special, consequential, exemplary, or punitive damages. This includes damages for lost profits, cost savings, revenue, business, data, or use, or any other pecuniary loss suffered by you or any third party. You agree that these limitations apply even if we have been advised of the possibility of such damages, and regardless of the legal theory under which the claim arises.
Except as required by applicable law, our aggregate liability to you for any breaches, defaults, or claims of liability under this agreement will not exceed the fees actually paid by you to us during the three-month period preceding the claim giving rise to such liability. In jurisdictions where the limitation or exclusion of liability for incidental or consequential damages is not permitted, you agree that our liability will be limited to the extent permitted by law.
The parties acknowledge that the disclaimer of warranties, disclaimer of consequential damages, and limitations of liability set forth in this agreement are an essential part of the agreement between the parties. Without these provisions, we would not have entered into this agreement. Our pricing reflects this allocation of risk and these limitations.
We Each Agree to Indemnify Each Other
Each party agrees to defend, indemnify, save, and hold the other party harmless from any and all demands, liabilities, losses, costs, and claims (referred to as “Liabilities”), including reasonable attorney’s fees, asserted against the other party, its agents, officers, and employees. These Liabilities may arise or result from either (i) the provision or performance of any Service, or (ii) the sale of any product or service by you, your agents, employees, assigns, or customers.
You agree to indemnify us against Liabilities arising from the following:
Any injury to a person or property caused by any products or services sold or distributed in connection with the Service.
Any materials supplied by you, your customers, or entities accessing the Services through you, that infringe or are alleged to infringe the intellectual property rights of a third party.
Any Security Breach resulting from your failure to apply security patches as specified in this Agreement, or your use of the Services in a manner that directly causes a Security Breach.
We agree to indemnify you against Liabilities arising from claims that the Services, as designed and operated solely by us, violate a valid U.S. copyright or patent.
We Each Agree to Keep Confidential Information Confidential
Both parties agree that any information disclosed by one party to the other, which is known to be confidential or proprietary, or has been marked as confidential by the disclosing party or any third party, shall be treated as confidential and held in confidence. This information shall not be disclosed or used except to the extent necessary for the performance or use of the Services. However, this obligation does not apply to information that is independently developed by either party, enters the public domain through lawful means, or is learned by a party independently without reference to the confidential information or its confidentiality obligations.
Please note that the Services are not specifically designed to comply with certain laws that require strict confidentiality of data, such as the Health Insurance Portability and Accountability Act (HIPAA). Our obligation to maintain the confidentiality of your information and that of your users is limited to the provisions stated in the preceding paragraph.
Other Provisions
You agree to enter into a written agreement with your customers that includes provisions that are at least as protective of our interests as those set out in this Agreement.
Both parties acknowledge that they are independent contractors, and neither party has the authority to create obligations on behalf of the other unless expressly specified in the Service Order.
If any provision of this Agreement is found to be unenforceable or contrary to law, it will be modified to the extent necessary to make it enforceable while preserving the intent. The remaining provisions of the Agreement will remain in full force and effect. Waiving a breach or condition of this Agreement by one party will not be deemed a waiver of any other breach or condition.
The rights and obligations stated in this Agreement are solely for the benefit of the parties involved. No other person or entity, except for the Parties and their permitted successors and assigns, as outlined in Paragraph 6(k), shall have any rights, remedies, obligations, or liabilities under this Agreement.
We are not obligated to provide information to you in relation to any civil litigation. If we choose to provide such information, it will be subject to a separate agreement, and you will be responsible for covering our expenses, including legal fees.
Except for the obligation to pay the Fees, neither party will be held liable for any delay or failure in performance due to circumstances beyond their reasonable control, such as acts of God, earthquakes, labor disputes, shortages of supplies, riots, war, fire, epidemics, failures of telecommunication carriers, delays of common carriers, or other events outside their reasonable control. The obligations and rights of the affected party will be extended for a period equal to the duration of the excusable delay. The party experiencing such an occurrence must notify the other party as soon as possible, but no later than 10 days from the start of the event.
Your use of the Services is subject to U.S. export and use restrictions. You agree not to export any data, information, software programs, or materials that violate U.S. export laws. Additionally, you agree not to engage in business with individuals or entities prohibited from transacting with U.S. businesses. More information about U.S. export laws can be found at http://www.state.gov/strategictrade/overview/.
This Agreement is governed by the internal laws of the State of New Jersey, excluding its choice of laws and principles. Any disputes arising from this Agreement shall be brought before the U.S. District Court for the District of New Jersey located in Newark, New Jersey (District Court). If the District Court lacks jurisdiction, the dispute shall be brought before the appropriate state court in Bergen County, New Jersey. The parties agree that venue and jurisdiction lie with these courts and agree not to contest notice from them. The U.N. Convention on the International Sale of Goods does not apply to this Agreement.
The parties waive their right to a trial by jury.
No waiver of rights under this Agreement, our policies, or any other agreement between the parties shall constitute a subsequent waiver of this or any other right under this Agreement.
You may not assign this Agreement, but we may do so.
Notices to you will be sent to the email address in our records. Notices to us should be sent to the address provided on our website. Notices are considered effective upon delivery or, if no delivery date is specified, five days from the date of sending provided that an additional copy is sent by alternate means.
This Agreement, along with the Order Form, SLA, AUP, Privacy Policy, and any attachments, should be construed as a single document. In case of any conflict between the terms of these documents, the order of precedence shall be as follows: Privacy Policy, SLA, AUP, Order Form, and then this Agreement.
This Agreement may be executed in one or more counterparts, transmitted by facsimile, and acknowledged electronically. Each counterpart shall be deemed an original, but together they constitute one and the same document.
Managed Services Customers
We agree to provide continuous monitoring of the network, physical infrastructure, servers, and applications on a 24x7x365 basis. However, you acknowledge that the availability and functionality of the Managed Services are subject to the technical limitations of the devices being managed and the equipment and infrastructure we use.
Please note that there may be certain times when the Managed Services are not available due to technical difficulties, equipment malfunctions, scheduled maintenance, or circumstances beyond our reasonable control.
By selecting Managed Services, you authorize us to log in and access the Services as necessary for configuring the Services, performing general server maintenance, and fulfilling other tasks reasonably required to provide the Managed Services to you.
Dedicated Server Customers
We retain the right to relocate the equipment utilized for delivering the Services at our discretion. Please note that you will not have physical access to this equipment, nor will you possess any ownership rights over it.
Backup Services Customers
If you opt for Back-up Services, please note that they are designed in a general manner. It is your responsibility to configure these Services to meet your specific needs. We will rely on your instructions during the configuration process.
You acknowledge and understand that (i) Back-up Services are not infallible, (ii) they may not back up all data, and (iii) it is advisable to have a secondary source of backups. Unless caused by our gross negligence or willful misconduct, we shall not be held liable or responsible for any loss of back-up data, content, or other information.
Back-up Services are provided on an as-is and as-available basis, serving as a supplement to your own backup efforts. While we will make commercially reasonable efforts to ensure the effective operation of the back-up Services, you expressly agree that no back-up program or service is completely error-free or fail-safe. Our obligation is limited to restoring your server to an operational state. Restoring the functionality of your website remains your responsibility. It is recommended that you maintain an operating copy of your website for this purpose.
Domain Name Customers
The Domain Services we offer are provided through our third-party vendor namely eNom, Inc. (Domain Name Vendors). When you purchase Domain Services from us, you are bound by the terms and conditions of these Domain Name Vendors, which can be found at http://www.enom.com/terms/default.aspx. These terms and conditions are incorporated into this Agreement, and we strongly recommend reviewing them prior to purchasing the Domain Services.
Please note that your domain name is not officially registered until you receive a registration confirmation from us. We cannot be held liable for any failures or issues that may occur during the domain name registration process.
To ensure proper registration and maintenance of your domain name(s), it is essential that you provide accurate, complete, and up-to-date account and WHOIS information. You are responsible for maintaining and updating this information as needed. Please be aware that WHOIS information will be made public and is not subject to our Privacy Policy.
The Domain Name Vendor reserves the right to reject your domain name application or discontinue providing Domain Services within thirty calendar days of initiation or renewal. Outside of this period, the Domain Name Vendor may terminate or suspend the domain name at any time for valid reasons, including but not limited to (i) registering prohibited domain names, (ii) abusing the domain name, (iii) irregular payment activity, (iv) allegations of illegal conduct, (v) failure to maintain an accurate and up-to-date account or WHOIS information, (vi) non-response to Domain Name Vendor inquiries for more than ten calendar days, or (vii) engaging in activities that violate third party rights or acceptable use policies, such as the transmission of unsolicited email or copyright infringement. No refund will be provided in the case of a suspension or termination of Domain Services for cause.
You will receive notifications from either the Domain Name Vendor or us regarding the renewal fees for your domain name. It is your responsibility to ensure that your payment details are kept up to date with us. We cannot be held liable if your domain name registration lapses due to the inability to process your payment information, whether by us or our partners.
The Domain Name Vendor holds all rights, titles, and interests worldwide in its domain name database, including database rights, compilations, collective works, and similar rights, as well as any information or derivative works derived from the domain name database.
By using our services, you agree to be bound by the domain name transfer agreement located at https://archive.icann.org/en/transfers/policy-12jul04.htm.
Additionally, you agree to abide by the ICANN Uniform Dispute Resolution Policy, which can be found at http://www.icann.org/dndr/udrp/policy.htm.
Please note that only the owner of a domain name has the authority to initiate a transfer or respond to a transfer request. Prior to requesting a transfer, you must ensure that your domain is unlocked. For transferring domains to an EPP registry, you will need to obtain an EPP Authorization Code.
Shared and WordPress Hosting
For Linux shared and WordPress hosting accounts, there is a limit of 600,000 inodes (files and directories) that can be used. Once this limit is reached, you will receive a notification via your registered email address, asking you to reduce the inode usage. Each file, including images, web contents, and emails, counts as one inode. If the inode limit is consistently exceeded, it may result in service interruption or suspension.
For Linux shared and WordPress hosting accounts, the email space limit is set to 15GB per mailbox. When the account reaches this limit, incoming email messages will start bouncing back to the sender.
There are also email sending limits in place. For Linux and WordPress hosting plans, the limit is set to 500 emails per hour per cPanel account and total of 1000 emails per day per cPanel account. Exceeding these limits may lead to email service interruption.
To maintain the performance of our mail server and prevent issues, we strongly discourage the use of “catch-all” email accounts for domains. These accounts are often targeted by spammers, leading to dictionary spam attacks where spammers send out millions of emails with randomly generated email addresses in the hope of reaching actual email addresses. This can cause a flood of spam messages, consuming valuable server resources and processing time. In some cases, the problem persists even after removing the “catch-all” email account, as the spammer may have already delivered thousands of unique accounts, continuing to send emails on a daily basis.
To avoid such issues, we recommend using email forwarders instead of “catch-all” email accounts. Please note that the “catch-all” facility is disabled in our Windows Mail Servers but is available for our Linux Mail Servers.
Please be aware that if we identify any account that is causing problems with the normal functioning of our email server, we reserve the right to immediately suspend such domains without prior notification. While there are currently no restrictions on “catch-all” email accounts, we retain the right to review, modify, or change this policy as needed without further notification.
PCI DSS Compliance Disclaimer
Shared/WordPress Hosting: siteharbour.com explicitly states that its hosting environment is not suitable for secure payment pages or for storing, transmitting, processing, or viewing credit card data. It is strictly prohibited to engage in such activities on siteharbour.com’s servers and web hosting plans. E-commerce transactions involving credit card data must be outsourced to third-party vendors who do not connect to siteharbour.com servers.
You are obligated to comply with the requirements for cardholder data and PII as prescribed by the PCI Security Standards Council. The specific requirements can be found on the PCI Security Standards Council’s website at https://www.pcisecuritystandards.org/.
You acknowledge and agree that cardholder data may only be used for completing card transactions, fraud control services, or as specifically authorized by the PCI Security Standards Council or required by applicable law.
If there is a breach, intrusion, or unauthorized access to cardholder data stored on or for your account, you must immediately notify the card issuer in accordance with the requirements of the PCI Security Standards Council.
You are responsible for maintaining appropriate business continuity procedures and systems to ensure the security of cardholder data in the event of a disruption, disaster, or failure of your primary data systems.
Even after the termination of this Agreement, you and your successors and assigns must continue to comply with the PCI Security Standards Council requirements.
You acknowledge and agree that PII may only be used for completing e-commerce transactions, including fraud control services related to such transactions, in accordance with applicable law.
It is important to note and adhere to these requirements to ensure the security and compliance of cardholder data and PII.
